Commercial Transaction Policy
||Kanno Orimono Co., Ltd.
||4-33-40 Katayamacho, Suita-shi, Osaka 564-0082
|Tax and shipping fees
- The price displayed includes tax.
- Shipping fee
- $10 shipping fee (tax included) for purchases under $300. Free shipping for purchases $300 and over.
||Click the cart at the top of the website to check out. If you are already a member, log in and yourinformation should be populated. If you are not a member, you may checkout without signing up usingguest checkout. You will be required to enter your address and payment information.
- All transactions will be processed at the time of purchase.
||Items in stock will be shipped within 3 days after your order has been placed and payment is confirmed. Forout of stock items, we will notify you and cancel the order.If you would like to request a specific delivery date, you may request it 4 days after your order is placed.
|Return and Exchanges
- Cancelling your order
- If you need to cancel your order, please contact us via through the inquiry form before noon the day after you have placed your order.
- Returns and Exchanges
- Please contact us via through the inquiry form on our website within 8days of delivery. However, we do not accept exchanges or returns under the following circumstances:
※ Please be aware that customers are required to pay the shipping fee for all items when exchanges are madebecause of customers reasons.
- Items that have been opened or used (except for defective items)
- Items with a defect caused by customers
- Items without tags
- All sale items
- Defective items
- If you receive a defective item or the wrong item has been delivered, we will allow you to exchange theproduct and we will cover the shipping fee. Please contact us through the inquiry form and ship the itemback within 7 days of receiving your order.
※ Please be aware that the color of items displayed in the image on our website may vary slightly from theactual product you receive. The difference in color is natural with hand printed towels and should not beconsidered a defective item. If you have and questions or concerns about the product, please contact us firstvia the inquiry form.
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