Commercial Transaction Policy

Distributor Kanno Orimono Co., Ltd.
Operation manager Tetsuo Kanno
Address 4-33-40 Katayamacho, Suita-shi, Osaka 564-0082
E-mail store@e-kanno.com
URL http://kannojapan.com/
Tax and shipping fees
The price displayed includes tax.
Shipping fee
$10 shipping fee (tax included) for purchases under $300. Free shipping for purchases $300 and over.
Order procedure Click the cart at the top of the website to check out. If you are already a member, log in and yourinformation should be populated. If you are not a member, you may checkout without signing up usingguest checkout. You will be required to enter your address and payment information.
Payment PayPal
Payment period
All transactions will be processed at the time of purchase.
Delivery period Items in stock will be shipped within 3 days after your order has been placed and payment is confirmed. Forout of stock items, we will notify you and cancel the order.If you would like to request a specific delivery date, you may request it 4 days after your order is placed.
Return and Exchanges
Cancelling your order
If you need to cancel your order, please contact us via through the inquiry form before noon the day after you have placed your order.
Returns and Exchanges
Please contact us via  through the inquiry form on our website within 8days of delivery. However, we do not accept exchanges or returns under the following circumstances:
  • Items that have been opened or used (except for defective items)
  • Items with a defect caused by customers
  • Items without tags
  • All sale items
※ Please be aware that customers are required to pay the shipping fee for all items when exchanges are madebecause of customers reasons.
Defective items
If you receive a defective item or the wrong item has been delivered, we will allow you to exchange theproduct and we will cover the shipping fee. Please contact us through the inquiry form and ship the itemback within 7 days of receiving your order.
※ Please be aware that the color of items displayed in the image on our website may vary slightly from theactual product you receive. The difference in color is natural with hand printed towels and should not beconsidered a defective item. If you have and questions or concerns about the product, please contact us firstvia the inquiry form.

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